Frequently Asked Questions
Everything you need to know about your second skin.
How do I find my perfect fit?
We recommend checking our detailed Size Guide located on each product page. Our 'Second Skin' technology is designed to be true to size, but if you prefer a more relaxed fit, we suggest sizing up.
What is the NAKED return policy?
For hygiene reasons, underwear can only be returned if the original packaging remains unopened and the tamper-evident seal is intact. You have 30 days from the date of delivery to initiate a return.
How should I care for my NAKED garments?
To maintain the integrity of our premium fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid bleach and fabric softeners to preserve the elastic fibers.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Sustainability is core to our mission. Our signature collections are crafted from Tencel™ Lyocell and organic cotton, which are biodegradable and produced using closed-loop processes to minimize environmental impact.